Roku Device Features, Settings & Updates

[serysian]

WE not longer h ave the ion pictures when scrolling through our Netflix or Amazon Prime TV shows or movies There used to a a picture of what we had watched before but now there is just a blank screen. Is this a result of recent upgrades or something else? Found nothing in the settings to rectify this issue.

[kdy]

I have the same problem. It happens periodically. From the Home screen, when I select the Amazon Prime video channel, the opening sequence of images appears: Prime Video-- Contacting Amazon-- Retrieving catalog, then the page opens to display a grid of blank icons, each containing  grayed symbol of a tv. I can scroll through the grid horizontally and vertically, but all of the icons are blank, except for the tv symbol.

[RokuDanny-R · Accepted solution]

@serysian @kdy 

Thanks for the inquiry.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

[kdy]

Hello, I've just tried this with my nonfunctioning Amazon Prime channel and it does not work.

[kdy]

Okay, your suggestion did work. I removed the channel, added it back, and then reset the device. Thanks..

[Rebel3]

I have done your solution. Now I have to do it again because the same thing is happening. Is there no permanent solution? Unloading and setting it back up is a pain!