@beatriz
Thanks for the inquiry.
Can you please provide more information about the issue you are experiencing? What OS is your Roku device currently running?
Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
With more information we will be able to assist you further.
Thanks,
Danny
Danny R.
Roku Forum Moderator
