Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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likehelly
Level 7

how do i remove the ad on my tcl/roku tv homescreen?

it is annoying and i would like to remove it.

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8 REPLIES 8\
renojim
Community Streaming Expert

Re: how do i remove the ad on my tcl/roku tv homescreen?

You can't.  Just ignore it.

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notchuck
Level 7

Re: how do i remove the ad on my tcl/roku tv homescreen?

Some ads are annoying, others are obscene. Given users no choice is just bad business.

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Blake12
Level 8

Re: how do i remove the ad on my tcl/roku tv homescreen?

Hello, I received an email for a survey on my overall satisfaction, and I do get those annoying "TCL TV Roku' advertisements from them, I did mention those annoying popups, hopefully, they can tell us or guide us on how to remove them, so we all can enjoy the Roku TV...... and we shouldn't have to deal with unsolicited ads on our TV.

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DBDukes
Community Streaming Expert

Re: how do i remove the ad on my tcl/roku tv homescreen?

@Blake12 

Popups? I've never had a popup ad on my Roku device.

Now, if you have your TV set to Store or Demo mode (not sure TCL terminology) it will put stuff over the display. Don't use Store/Demo mode if that's what's going on.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Blake12
Level 8

Re: how do i remove the ad on my tcl/roku tv homescreen?

Well, I do...get those annoying pop-ups, and I'm waiting for a response from Roku. Have a wonderful evening.

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DBDukes
Community Streaming Expert

Re: how do i remove the ad on my tcl/roku tv homescreen?

@Blake12 

You don't want my help, fine. I'll go back to watching my Roku, which doesn't have popups. Because Roku doesn't have popups.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Blake12
Level 8

Re: how do i remove the ad on my tcl/roku tv homescreen?

YEP!

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renojim
Community Streaming Expert

Re: how do i remove the ad on my tcl/roku tv homescreen?

@Blake12, if you're waiting for a response from Roku here you're not likely to get one as this "community" is mostly users helping users  and if you do you're likely to not be all that happy with it.  As @DBDukes suggested, your TV is probably in store/demo mode.  Go through all the menu settings and see if you can locate something that refers to it.  If you can't, you may have to factory reset your TV and this time don't choose store/demo mode.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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