I am having a hard time trying to bypass the jumping letters I have unplug it 3x times and I can't seem to get pass that screen. what should I do?
That should happen on its own.
You ddnt mention which Model Roku you have.
Did you get it recently???
If you have an SD memory card installed in your Roku, try removing it. A corrupted SD card is one of the things that can cause the problem you describe.