Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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dnap08
Level 7

ethernet adapter with stick

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RokuTannerD
Level 19

Re: ethernet adapter with stick

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@dnap08 Thanks for reaching out. There is not an ethernet adapter available for Roku Streaming Stick models. We offer the Roku Ultra which includes an ethernet port. See more here: https://www.roku.com/products/roku-ultra

 

Thanks,

Tanner

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RokuTannerD
Level 19

Re: ethernet adapter with stick

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@dnap08 Thanks for reaching out. There is not an ethernet adapter available for Roku Streaming Stick models. We offer the Roku Ultra which includes an ethernet port. See more here: https://www.roku.com/products/roku-ultra

 

Thanks,

Tanner

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NotAngryAtAll
Level 7

Re: ethernet adapter with stick

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OH YOU MEAN THE ONE YOU DISCONTINUED IN CANADA? NICE.

NotAngryAtAll
Level 7

Re: ethernet adapter with stick

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@RokuTannerD 

SOME **bleep** CUSTOMER SERVICE ON DISPLAY HERE

Allan3535
Level 8

Re: ethernet adapter with stick

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Same problem in the UK. Please release the ultra here, or an ethernet adapter for the dongles.

I want to switch to Roku but can't use wi-fi!

XseeNMTv
Level 9

Re: ethernet adapter with stick

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I'm begining to think that customer service is an alien concept with Roku...

Johnb79
Level 8

Re: ethernet adapter with stick

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I purchased an adapter to connect to ethernet from another company.   The problem is as simple as a software update to recognize the new ethernet connection

Johnb79
Level 8

Re: ethernet adapter with stick

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I also think customer service is non-existent.  Maybe if roku took care of its existing customers by offering a solution to let us all hardwire i would have to look at other platforms for my replacement products.  Attached is a picture of the product and the companies that I'm currently looking at for my next purchase. Screenshot_20201016-160043_Amazon Shopping.jpg

 

renojim
Level 21

Re: ethernet adapter with stick

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@Johnb79 wrote:

I purchased an adapter to connect to ethernet from another company.   The problem is as simple as a software update to recognize the new ethernet connection


You're assuming that USB port is really a USB port.  It probably doesn't have the data lines connected to anything and is solely for power.

Sawtaytoes
Level 7

Re: ethernet adapter with stick

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What you're looking for is a USB->Ethernet adapter that can also provide power over the USB port.

That's what Chromecast and other devices (Raspberry Pi Zero) use to both be powered and get data over USB.

Thing is, the Roku Stick only supports power over its USB port (guessing). Even if it does support data connections, Roku hasn't updated the firmware to be compatible with USB->Ethernet adapters.

Even if it does support it, I'm guessing they'd prefer you pay more for the Ultra boxes rather than paying less for their stick models.