Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 7

ethernet adapter with stick

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Level 19

Re: ethernet adapter with stick

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@dnap08 Thanks for reaching out. There is not an ethernet adapter available for Roku Streaming Stick models. We offer the Roku Ultra which includes an ethernet port. See more here: https://www.roku.com/products/roku-ultra

 

Thanks,

Tanner

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Level 19

Re: ethernet adapter with stick

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@dnap08 Thanks for reaching out. There is not an ethernet adapter available for Roku Streaming Stick models. We offer the Roku Ultra which includes an ethernet port. See more here: https://www.roku.com/products/roku-ultra

 

Thanks,

Tanner

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Re: ethernet adapter with stick

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OH YOU MEAN THE ONE YOU DISCONTINUED IN CANADA? NICE.

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Re: ethernet adapter with stick

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@RokuTannerD 

SOME **bleep** CUSTOMER SERVICE ON DISPLAY HERE

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Level 7

Re: ethernet adapter with stick

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Same problem in the UK. Please release the ultra here, or an ethernet adapter for the dongles.

I want to switch to Roku but can't use wi-fi!

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Level 9

Re: ethernet adapter with stick

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I'm begining to think that customer service is an alien concept with Roku...

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Level 7

Re: ethernet adapter with stick

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I purchased an adapter to connect to ethernet from another company.   The problem is as simple as a software update to recognize the new ethernet connection

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Level 7

Re: ethernet adapter with stick

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I also think customer service is non-existent.  Maybe if roku took care of its existing customers by offering a solution to let us all hardwire i would have to look at other platforms for my replacement products.  Attached is a picture of the product and the companies that I'm currently looking at for my next purchase. Screenshot_20201016-160043_Amazon Shopping.jpg

 

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Level 19

Re: ethernet adapter with stick

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@Johnb79 wrote:

I purchased an adapter to connect to ethernet from another company.   The problem is as simple as a software update to recognize the new ethernet connection


You're assuming that USB port is really a USB port.  It probably doesn't have the data lines connected to anything and is solely for power.

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