Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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shibuilding
Level 7

cant seem to get roku os 10 had it one time now i cant get it back

cant get ROKU OS 10 cant get it back

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6 Replies
renojim
Level 21

Re: cant seem to get roku os 10 had it one time now i cant get it back

I've never heard of a Roku reverting firmware versions on its own, so there must be something you're not telling us.

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atc98092
Level 21

Re: cant seem to get roku os 10 had it one time now i cant get it back

I still have one player (4670) that hasn't received 10.0. While Roku has rolled software back after installing it on a device, it's extremely rare and I think we'd have heard about it happening now.

Dan
Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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StreamerUser
Level 16

Re: cant seem to get roku os 10 had it one time now i cant get it back

3 of my Rokus were (automatically) reverted from 10.0.0-4165 to 9.4.0-4210 after being manually updated to OS10 after it was initially made available but before the official announcement.

A fourth that I manually updated to 10, then manually reverted to 9.4 a day later, was unable to manually update to 10 again until a newer build of 10 was released weeks later.

This was the first time either of those two behaviors was observed.

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renojim
Level 21

Re: cant seem to get roku os 10 had it one time now i cant get it back

That's interesting!  I would assume if it reverted on its own then Roku must have discovered a problem and pulled the update.  Once it was fixed then the new update was offered.  Manually updating may have played a part.  If that is the OP's problem then there's nothing to do until Roku comes out with an update that fixes whatever the problem was.

As @atc98092 mentioned, I do recall a rollback happening a long time ago, but as I recall that was a major issue that affected just about everybody and/or one of their major partners (i.e., Netflix).

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makaiguy
Level 21

Re: cant seem to get roku os 10 had it one time now i cant get it back

I think they released 10 into the wild prematurely in early April.  A few non-beta-testers reported receiving it here when it was still supposed to be in beta test mode.  I know I was visiting a friend with an old 3500 Roku stick, definitely not a beta tester, and was surprised he had version 10.  The very next day it had reverted to 9.4.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
atc98092
Level 21

Re: cant seem to get roku os 10 had it one time now i cant get it back

Yeah, I think they did roll out 10.0 prematurely to some devices. I wasn't aware they had rolled those devices back. As I mentioned, I still don't have 10.0 on my 4670, although my Premiere and the other Ultras do have it. 

Dan
Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.