I have Roku on both my TVs and for the last several days it will not pause. Whether I'm watching something on Netflix or Hulu or prime videos or CW. I hit pause, it pauses for maybe 5 seconds and then continues. I have tried hitting pause many times and it's always the same. I click pause, it pauses three or four seconds and then continues playing I hit pause again it pauses three or four seconds and continues playing. Calling Roku is useless. And so far any kind of support online has been useless. I sincerely hope someone has an answer to help me with this.
You see my previous response? Where put Settings > System > About
That means on the main menu of your Roku, you select Settings. Then from the stuff that comes up next, you select System. Then, from the stuff that comes up next, you select About.
So, go to Settings > System > About and you'll see the information I suggested. And if you read what I wrote again, you'll see I said nothing about a serial number. Roku may ask you for it if these initial steps don't work, but right now, it's not needed. I'm another user, just like you, and like most of the people here. We an usually help each other through issues, but if not, Roku people will be able to step in.
DBDukes https://www.dbdukes.com/Roku Ultra (4660) Roku Streambar (9102) Roku Streaming Stick+ (3810)