Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Windows 8.1 laptop not detecting Roku Streaming Stick+

Hi all

 

Just got my ##RokuStreamingStick+ for the specific use of screen mirroring. I have to watch a lot of files via web link, so mirroring is a great way to do it.

Unfortunately, though I can stream my laptop to other devices, my Roku isn't detecting it. I've been able to mirror my phone, so it appears that there isn't a problem with the Roku itself. For some reason, the two aren't detecting each other. 

I'm running Windows 8.1 Build 9600 x64 bit on a Stream HP laptop. Anyone else encounters this issue? I spent an hour chatting with customer service last night, and they didn't help me, saying instead that I had a problem with my laptop.

 

Suggestions?

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