Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Jdominoski
Level 7

Why am I unable to add Peacock to my device?

It shows Peacock is available online. I clicked install. It is not showing on my device. I can not even search for it. System shows updated but can not find the channel. 

Source: Roku Channel StoreSource: Roku Channel Store

5 REPLIES 5\
makaiguy
Community Streaming Expert

Re: Why am I unable to add Peacock to my device?


@Jdominoski wrote:

It shows Peacock is available online. I clicked install. It is not showing on my device. I can not even search for it. System shows updated but can not find the channel. 


The NBC Peacock app for Roku was written by NBC to be compatible with the following Roku models (Check your model number via Settings > System > About):
(Current as of October 27, 2020. Check the source listed below for updates.)

Roku 2 (4210X model only)
Roku 3 & 4 (model 4200X or later)
Roku Streaming Stick (model 3600X or later)
Roku Express/Express+ (model 3900X or later)
Roku Premiere/Premiere+ (model 3920X or later)
Roku Ultra/Ultra LT (model 4640X or later)
Roku TV and Smart Soundbar (model 5000X or later)

Source: https://www.peacocktv.com/help/article/what-devices-and-platforms-are-supported-by-peacock

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
jk11
Level 7

Re: Why am I unable to add Peacock to my device?

I am having the same problem, I am unable to add peacock to my roku device

I do not understand this process and how I can make this work

Is there any way to talk to a live person ?

renojim
Community Streaming Expert

Re: Why am I unable to add Peacock to my device?

@jk11, where are you located?  Not all channels/apps are available in all regions.  It's up to the provider where they enable their channel/app on Roku devices.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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Adn01
Level 7

Re: Why am I unable to add Peacock to my device?

Same problem. My roku will not let me add Peacock. Roku should fix this. Im not having this problem with my firestick

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RokuKariza-D
Roku Employee
Roku Employee

Re: Why am I unable to add Peacock to my device?

Hey @Adn01

Thanks for the post.

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern? Where are you located?

With more information, we can assist you further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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