Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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RokuKariza-D
Roku Employee
Roku Employee

Re: White captions

Hi @Ponto50

Thanks for the post.

For clarification, have you tried customizing your subtitles through Settings > Accessibility > Caption style? We would recommend starting there then let us know if there's any difference after. You can refer to this Support article for detailed instructions: How do I enable closed captioning?

Please keep us posted.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Dashie583
Level 7

Re: White captions

Is that a joke?? Why don't you guys just make white captions?? Roll it out in an emergency update?? Really need to fire whoever taught your team what colors are 😂😂 @RokuKariza-D 


@RokuKariza-D wrote:

Hi @Ponto50

Thanks for the post.

For clarification, have you tried customizing your subtitles through Settings > Accessibility > Caption style? We would recommend starting there then let us know if there's any difference after. You can refer to this Support article for detailed instructions: How do I enable closed captioning?

Please keep us posted.

All the best,
Kariza


 

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Ponto50
Level 8

Re: White captions

I own a Roku Premiere 4K (also a a Roku Express) and there's no Acessibility on settings menu, but there's a subtitle option that let me adjust the color.

The problem is that the "white" option is just a gray (not even close to real white) and all the apps that use roku subtitle settings stick to that color.

Netflix, that manages its own subs, shows a bright white, perfectly readable, making me believe it's not a hardware limitation, but a software one.

It's really frustrating trying to use Plex on Roku (this one uses roku subtitle settings exclusively) given the poorly visible subtitles.

renojim
Community Streaming Expert

Re: White captions

Did you try the opacity settings?  I have everything on "Default" and they look very white on a very black background to me.

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Ponto50
Level 8

Re: White captions

Tried everything.

Black background helps. Doesn't make the white brigther, but makes It visible enough. i'm just not happy with the amount of screen realstate It covers.

Just want real white letters with Black borders or shadows.

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renojim
Community Streaming Expert

Re: White captions - what the heck?! All of a suden it wants 25 or more characters for the subject

Strange. I don't think it would have anything to do with the model, but I only tried my 2020 Ultra. I'll try one of my multitude of other models. I don't have any 4k models, but I have a few Expresses somewhere.

About the Accessibility Settings - I'm guessing you're not in the US.

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Boshea
Level 7

Re: White captions - what the heck?! All of a suden it wants 25 or more characters for the subject

White is not white, it's a dark grey that is basically only readable when also using the black background. This makes content look terrible. This has been an issue on my previous Roku express and same problem on my TCL with a built in Roku.

Just make the white text actually white.

 

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Ponto50
Level 8

Re: White captions - what the heck?! All of a suden it wants 25 or more characters for the subject

C'mon guys at Roku team...

Can you please solve/say something about this "gray subtitle" thing?

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