Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 7

Voice Search not working

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I just purchased a roku 4k stick and unable to do specific voice commands like search comedies or search for a given show or movie title i receive sorry. that is not yet supported.  Not sure what issue is but open Netflix command works and open starz app.

 

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Level 19

Re: Voice Search not working

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Thanks for the extra details here. We appreciate your patience while we investigated.

We identified a temporary issue that has now since been resolved. Voice search functionality should now be working as expected again. 

Please keep us posted if you observe any further issue. 

 

Thanks,

Tanner

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Level 7

Re: Voice Search not working

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I just started having this same issue.  I can use voice to open apps but not search.  I get "sorry, that's not yet supported."  I have tried everything on the message board to get it to work.  It worked yesterday.

I have re-started and re-paired remote and done everything else I can think of.

Help!!!  

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Level 7

Re: Voice Search not working

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Level 19

Re: Voice Search not working

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Thanks for letting us know about the issue you're seeing. If you could, please include examples of the specific searches that you are trying that you receive an error message in response, along with the specific error message that you see on screen. 

We'll help pass this information along to the team to take a closer look. 

 

Thanks,

Tanner

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Level 7

Re: Voice Search not working

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I have tried at least 20 voice searches.  The ROKU says "Thinking" and then says "Sorry, that's not supported yet."  Not sure why you need examples but I have tried simple things like "Star Wars,"  "New Girl" and "Mandalorian."

The voice search feature worked yesterday but doesn't work now.   

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Level 19

Re: Voice Search not working

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Thanks for the extra details here. We appreciate your patience while we investigated.

We identified a temporary issue that has now since been resolved. Voice search functionality should now be working as expected again. 

Please keep us posted if you observe any further issue. 

 

Thanks,

Tanner

View solution in original post

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Level 7

Re: Voice Search not working

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I am also having the same issue.

The voice command will take me to you tube or les mills... but within those apps it states "sorry, that is not yet supported"

I have re-paired etc.

 

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Level 7

Re: Voice Search not working

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I just installed a Roku Express+ and the voice search just goes straight to "Streaming channels".  All else works, but not the voice control.  I have a microphone button on the remote and I have paired it...still not working.  This was one of the reasons that I bought this model.  I need to know how to get the voice function to work properly or money needs to be reimbursed.

With this many complaints, it is evident that something is wrong on your end.  I would like a Roku remote that works as advertised.

Thank you

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Level 7

Re: Voice Search not working

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Same here! Has your issue been resolved?

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Level 7

Re: Voice Search not working

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I am having the same problem with the bouce remote. It will take me to YouTube but won't work within the app.

Please fix.

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