Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Btal1
Level 7

Video cannot be played, problem with streaming

My cable provider is Comcast which I pay for basic and premium channels. 3 days ago, the tvs with Roku device stopped streaming the premium channels and the message say it cannot be streamed as well as when looking at the channel guide it says I am required to subscribe to the channel. How did this happen? I haven’t changed my cable package and comcast says it is not their problem- contact Roku

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1 REPLY 1\
makaiguy
Community Streaming Expert

Re: Video cannot be played, problem with streaming


@Btal1 wrote:

My cable provider is Comcast which I pay for basic and premium channels. 3 days ago, the tvs with Roku device stopped streaming the premium channels and the message say it cannot be streamed as well as when looking at the channel guide it says I am required to subscribe to the channel. How did this happen? I haven’t changed my cable package and comcast says it is not their problem- contact Roku


A direct quote of the complete error message may help people to respond.

Is your Comcast account still in force?

Comcast or your channels may require a login refresher to prove that your Comcast subscription is still in force.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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