Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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mmcclous
Level 7

Video Description not turning off

I have the Sharp LC-43N7004U smart TV and Although I've turned off video description it is still on. Is there an update or something I can do to get this annoying speedy women's voice to stop?

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4 REPLIES 4\
Brian1
Level 7

Re: Video Description not turning off

I just contacted Roku for the fix. If you point the remote at the Roku and press the star button four continuous times it will turn off the voice description. It took me a couple of tries but it worked.

Tivoburkee
Community Streaming Expert

Re: Video Description not turning off

If you don't want it to come on again you can disable the shortcut in the settings menu:

settings> accessibility> scroll to shortcut> disable

The shortcut is pressing the oiption * key 4 times. That's probably how it got enabled in the first place. 

Edmund
Roku Community Streaming Expert

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Ride4Wine
Level 8

Re: Video Description not turning off

Make it stop, I'm going crazy! I've turned off Audio Guide, I've disabled shortcut, help please! Where is video description? It's happening during shows on Spectrum.

Visitor45763
Level 14

Re: Video Description not turning off

@Ride4Wine , I recall seeing a thread about the accessibility(?) narration coming from the Spectrum box or service. You might be looking in the wrong place?

"People are often amazed at how much we’ve done with the number of engineers we’ve got." (Roku CEO Anthony Wood, Austin Statesman, Oct 4, 2019). "Amazed" is one way of putting it.
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