Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 7

Username and password keyboard not displayed

I just got off the phone with Spectrum.  We conducted troubleshooting procedures because it's not recording properly.  I was asked to sign out of Spectrum and sign back in.  However, when I tried to log back in, a convention keyboard was not displayed and I was not able to select all caps in order to enter my password.  I explained it numerous times to tech support and they couldn't believe it. Tech support said is above their level and to call roku for support but I'm not able to speak to anyone due to only providing support to new customers and billing.  Please help and thanks in advance for your support. 

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Community Streaming Expert

Re: Username and password keyboard not displayed

What was displayed?  Can you post a picture?  Spectrum shouldn't be passing the buck.  It's their channel/app.  If there's not a proper keyboard displayed then that's on them.

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