Features, settings & updates

[fluke]

The Roku home screen (the 3x4 grid of Roku apps/channels) has to the right an advertisement for Wells Fargo Active Cash Credit Card.  If I continue right it brings up an "Email Offer" button which is something I have never seen Roku do before.

For those that don't remember, Wells Fargo is the bank that once they got a customer's personal information, they would fraudulently sign the person up for all sorts of services and fees the customer does not want.

Wells Fargo also illegally repossessed the cars of members of the US armed services.  There was a legal process available to them but they just did not follow it.

The name of this "bank" alone sets off ALL my internal alarm bells.  It turns my stomach to see it still functioning in 2022.

So, first, I would like to make a feature request:

If there is a Roku Home screen ad I find highly upsetting/offensive, can there someday be a method for me to press * on it and choose to have that ad never displayed again for my Roku account?

Second, I would like to know if there is a way to request a Personally Identifiable Information transparency report from Roku?  Can I get a json or xml dump of all PII Roku has stored on me, which third-parties have been provided parts of that PII and which parts they were given?  I have been able to get such reports from other companies but haven't found how to submit the request to Roku.

Thanks!

[DBDukes]

For item one, post on the Suggest a Feature page.

[renojim]

@fluke, have you read the privacy policy?  It speaks of California residents requesting a report, but I don't know if it applies to everyone.

https://docs.roku.com/published/userprivacypolicy/en/us

[fluke]

I had read the privacy policy but it currently states the person requesting must attest to being a California resident and provide a current California address.  While other companies provide a method to requesting a privacy dump without being a California resident, Roku seems to have overlooked it.

[DBDukes]

Maybe they didn't overlook it. Maybe it's intentional. Maybe not. Just be prepared for that eventuality.

[MilesT]

Probably deliberate, and a bit unfriendly.  Not all US states have implemented laws that fully match CCPA (and really there should be a consistent Federal version).

In EU (and UK still post BrExit, and I think in EEA), there is equivalent right/process (GDPR).  If you can claim citizenship/residency of any of those then you can also get a dump (note: EU citizen residing outside EU still has the right on any company they deal with, although enforcement of non compliance isn't always possible, if the legal entity doesn't trade in EU).