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Jerseygirl0751
Newbie
‎04-09-2021 08:25 AM

Updating software on new device

I'm setting up my new device and it gets to the updating software step, updates, restarts then takes me through the set up steps until we get to the update step, then updates again. It's done this 6 times now and just keeps circling.

It is an older device, but brand new out of the box. Will it ever stop updating?

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renojim
Community Streaming Expert
‎04-10-2021 08:31 AM

Re: Updating software on new device

There were some reports of people trying to set up old devices for the first time and having problems.  I don't know if it was resolved.  If you can use your phone as a hotspot try connecting to that just to get through the initial update.  Also, if your device is one that uses a USB power supply make sure you're using the supplied adapter and not your TV's USB port.

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DBDukes
Community Streaming Expert
‎04-10-2021 08:35 AM

Re: Updating software on new device

@Jerseygirl0751 wrote:

It is an older device, but brand new out of the box. Will it ever stop updating?

Which device? The model number is on the box. Let us know that.

DBDukes
Roku Community Streaming Expert
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