Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Jerseygirl0751
Level 7

Updating software on new device

I'm setting up my new device and it gets to the updating software step, updates, restarts then takes me through the set up steps until we get to the update step, then updates again. It's done this 6 times now and just keeps circling.

It is an older device, but brand new out of the box. Will it ever stop updating?

0 Kudos
2 Replies
renojim
Level 21

Re: Updating software on new device

There were some reports of people trying to set up old devices for the first time and having problems.  I don't know if it was resolved.  If you can use your phone as a hotspot try connecting to that just to get through the initial update.  Also, if your device is one that uses a USB power supply make sure you're using the supplied adapter and not your TV's USB port.

0 Kudos
DBDukes
Level 16

Re: Updating software on new device


@Jerseygirl0751 wrote:

It is an older device, but brand new out of the box. Will it ever stop updating?


Which device? The model number is on the box. Let us know that.

DBDukes
https://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
0 Kudos