Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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americavelazque
Level 7

Update roku account

I want to switch to a BTS screensaver, but is telling me there’s an error and that I need to update my roku account, what do I do to update it?

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4 Replies
renojim
Level 21

Re: Update roku account

Is there a charge for that screensaver?  Is it asking you to update your payment information?  You can do that at https://my.roku.com/

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Douglas2
Level 7

Re: Update roku account

I recently opened a Roku account. I have been told by others with accounts that it should have no charge. Why am I being charged, and how to I correct this?

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Douglas2
Level 7

Re: Change my Roku Premium account to the basic with no monthly fee.

I recently subscribed for a Roku account. I am being charged $9.99 per month. I believe it is The Roku Premium account and I want the basic account which has no monthly charge. How can I make this change?

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renojim
Level 21

Re: Change my Roku Premium account to the basic with no monthly fee.

There's no such thing as a Roku basic or premium account.  You are most likely being scammed.  If you called someone to activate your Roku then you are definitely getting scammed.

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