Account, payments & subscriptions

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GWayne
Newbie

Re: Weather Widget Lifetime App Charge

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I have been charged for the same weather widget lifetime app. I have gotten no help from Roku support either. Did you have cancel your credit card? Or did Roku ever reimburse you?  Thanks

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Update roku account

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I want to switch to a BTS screensaver, but is telling me there’s an error and that I need to update my roku account, what do I do to update it?

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renojim
Community Streaming Expert

Re: Update roku account

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Is there a charge for that screensaver?  Is it asking you to update your payment information?  You can do that at https://my.roku.com/

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Douglas2
Newbie

Re: Update roku account

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I recently opened a Roku account. I have been told by others with accounts that it should have no charge. Why am I being charged, and how to I correct this?

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Douglas2
Newbie

Re: Change my Roku Premium account to the basic with no monthly fee.

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I recently subscribed for a Roku account. I am being charged $9.99 per month. I believe it is The Roku Premium account and I want the basic account which has no monthly charge. How can I make this change?

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renojim
Community Streaming Expert

Re: Change my Roku Premium account to the basic with no monthly fee.

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There's no such thing as a Roku basic or premium account.  You are most likely being scammed.  If you called someone to activate your Roku then you are definitely getting scammed.

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MuhdOvais
Newbie

Re: Weather Widget Lifetime App Charge

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Hey @mariusg78   , I experienced the same thing recently. Did you get this resolved somehow?

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Gryphith
Newbie

Re: Weather Widget Lifetime App Charge

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Had exactly the same issue with the exact same app. Got an invoice email from Roku for the purchase of the weather widget lifetime app when I've never downloaded or used it. Roku support staff doesn't care and is unhelpful. I suggest you remove your payment info from Roku if possible and contact your bank about fraud. That's certainly my plan. This reeks of a scam and I'm really surprised Roku is allowing these unauthorized charges to damage their platform like this.

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PhilWil
Newbie

Re: Weather Widget Lifetime App Charge

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I was reviewing my Capital one card and came across this charge, the charge was never authorized  and it appears that if click on the weather app after a search for weather app's on roku, it establishes billing automatically with out consumers ok. This is blatant misleading consumers and enrollment into marketing of services never authorized. Roku customer care when notified makes a reading statement about third party billing and a spew about such charges of non refundable.

Shame on Roku, this poor service and hold these types of companies to a higher standard falls to Roku as under laew of "Respondent Superior"

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RokuDanny-R
Retired Moderator

Re: Weather Widget Lifetime App Charge

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@PhilWil

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Community Moderator
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