Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
makaiguy
Community Streaming Expert

Re: Philo App not working after recent roku update today

Jump to solution

@Jmr57779 

Roku has just announced the release of Roku operating software version 10.5, for rollout over the next several weeks.  Perhaps you are one of the *lucky" early recipients. Often it takes a while for the channel owners to update their channel apps for a new Roku release..

What Roku version are you now running (Roku path Settings > System > About will show you)?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
rokoouser12321
Reel Rookie

Re: Update today. Quit working.

Jump to solution

Mine too.  Roku 4400x.  Netflix wont open.  Amazon opens but cant play any titles.

micwat
Reel Rookie

Re: Update today. Quit working.

Jump to solution

As to mentioning the model and firmware,  it appears that really doesn't make a difference as it is affecting many models from what I can see.

Peach95499
Newbie

Re: Spectrum channel showing error RLP-1031 after firmware 10. 5 update

Jump to solution

I have uninstalled reinstalled both Spectrum and Roku numerous times still can’t fix.  HELP

StreamerUser
Roku Guru

Re: Update today. Quit working.

Jump to solution

@rokoouser12321 

Need model # and firmware version:  Settings/System/About

StreamerUser
Roku Guru

Re: Update today. Quit working.

Jump to solution

@micwat 

It does in fact make a difference, as there are model and RokuOS version specific versions/builds of apps (especially NetFlix and YT/YTTV), and even model-specific versions/builds of RokuOS.

Assistance is more limited/less specific when basic information isnt provided.

StreamerUser
Roku Guru

Re: Spectrum channel showing error RLP-1031 after firmware 10. 5 update

Jump to solution

@Peach95499 

You didnt mention your Roku model # or firmware version (Settings/System/About) or app version (highlight the app and press Options (*) on the remote).

Did you restart your Roku after removing the app, and before reinstalling?

1) Remove 2) Restart 3) Reinstall

jphensleyjr
Channel Surfer

Re: Spectrum channel showing error RLP-1031 after firmware 10. 5 update

Jump to solution

Uninstall Restart Install does not work.

Roku device: 4630X Roku Premeire+

Roku OS updated 10.0 to 10.5 build 4156-29

Spectrum version 2.16 build 7

micwat
Reel Rookie

Re: Update today. Quit working.

Jump to solution

After the multiple patches (software updates today) and deleting and reinstalling Prime, it works fine.  Much the same as dealing with Microsoft or Apple.

jphensleyjr
Channel Surfer

Re: Spectrum channel showing error RLP-1031 after firmware 10. 5 update

Jump to solution

Update

Spectrum version is 6.8 build 0.