Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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RStar
Level 7

Update Killed my Express+

HELP!  I recently reconnected one of my Roku Express+ boxes, which had been disconnected for a few months. Upon startup, I did need to reconnect with our Wi-Fi network, as I had changed our SSID during the interim. After doing that, however, everything was working well. I was able to access all of our apps and tested that our app passwords still worked. Everything was great.

However, as the Roku had been idle for some time, I decided to ckeck for any software updates. As I expected, a system update was available, so I proceeded with the update. Again, everything looked perfectly normal during the process. 

However, once the update completed and the unit restarted, it briefly displayed the bouncing Roku welcome screen, but then the screen suddenly turned bright green, with (apparently) random characters scattered around the screen. Then, after two seconds or so, the screen went completely dark. 

Since then, I see no output from the Express on either the HDMI or the analog outputs. (My TV doesn't even detect an HDMI signal from my Roku.)

All I see is a steady, white light on the front of the unit. Without any on-screen display, I am unable to even try to diagnose the problem. I have tried every variation I can find, on performing a hard reset using the pinhole reset button on the back. I've tried both 20 and 30-sceond button presses, including variations in which you keep the button depressed for similar lengths of time after disconnecting the power, but no luck. 

Can somebody help me, please? Does Roku monitor this forum?

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4 Replies
Tivoburkee
Community Streaming Expert

Re: Update Killed my Express+

To do a factory reset it has to be powered on, then you depress the pinhole for over 30 seconds or more. 

Edmund
Roku Community Streaming Expert

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rr2557
Level 9

Re: Update Killed my Express+

I am having the same problem again. My Roku Express+ in my master bathroom turned off and is now all blue screen. I had encountered this problem last week and fixed it by moving the Roku E+ from my kitchen to my master bathroom; the “defective” one then worked with the kitchen TV after I did a system update and reboot. So maybe the issue is master bathroom TV, or is it the wireless signal (which I had confirmed last week is strong with my wireless router company, EERO. )

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renojim
Community Streaming Expert

Re: Update Killed my Express+

Try unplugging the power from both your TV and your Roku for several seconds and then plug everything back in.

Roku Community Streaming Expert

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rr2557
Level 9

Re: Update Killed my Express+

I unplugged the power cord to the Roku Express + and the TV, waited 10 seconds and then turn both back on. But the same thing happened. The Roku loaded and I saw all my channels and I selected one of the channels and it went on for about 40 seconds and then turned off and I saw a full blue screen again. But be advised that is the device that was working fine which I transferred from my non-smart kitchen TV. The Roku Express+ which was also turning off leaving me with a blue screen is working fine on my kitchen TV. So the problem must be with the master bathroom TV; but I already called my wireless router company, EERO, last week and they told me my wireless signal for the Roku for my master bathroom TV is strong. So what could be the issue - the TV? Or could EERO be wrong and the wireless signal near this EERO is weak?

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