Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 21

Ultra 4800 locked up when updating

Ultra 4800, OS 9.4.1 build 4236. Went to check for updates, and Plex was updated. The completion message appeared on the screen, then the Ultra froze. It would not respond to any button presses on the remote. After about 30 seconds, the screen went blank, then the Ultra rebooted. It appears to be working properly.

I generated a issue ID: W9-087-749.

Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 16

Re: Ultra 4800 locked up when updating

Unfortunately this is yet another known issue with the 4800 and has plagued it since day 1 across all firmware versions/builds.

Make sure you report it directly.

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