Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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mastro72
Level 7

Ultra 2020 and usb hub issues

I have set up my new 2020 Ultra and I'm having issues with the powered usb hub.  I had the same powered usb hub connected to a 2018 Ultra (with two 2TB hard drives connected), no issues, worked great.  Now with the 2020 model, when the powered hub is connected, only one drive appears and it states it has no data.  If I connect one the drive directly to the 2020 Ultra, it works.  Thoughts?

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6 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Ultra 2020 and usb hub issues

@mastro72 

Thanks for the post.

We believe this issue has been resolved. Can you please check for a manual update on your Roku device and check to see if you have OS 9.4.1 build 4208. For more information about how to check for a manual update on your Roku device, visit our Support page here: How do I update the software on my Roku® streaming device?

Once you have updated to the last OS, please keep us posted if you are still experiencing the issue and if so, provide us with the OS version on your Roku device from Settings > System > About.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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mastro72
Level 7

Re: Ultra 2020 and usb hub issues

The build I have is 9.4.1 - build 4212-C2. I still can’t connect multiple drives and have to reboot numerous times if I unplug one drive directly plugged into the Ultra.  

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HiddenValley
Level 7

Re: Ultra 2020 and usb hub issues

My current software version is OS 9.4.1 4222-C2. My Roku Ultra 4800x will only recognize the last drive added to the 4 port powered usb hub. I'm trying to connect two 2tb WD harddrives so I'm not doing anything unusual. This same setup works perfectly fine on my older Roku 3.

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SteveA1
Level 7

Re: Ultra 2020 and usb hub issues

were you able to get your hub to work?

 

I cannot get a USB hub to work

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SteveA1
Level 7

Re: Ultra 2020 and usb hub issues

My model is Roku 4800X - Roku Ultra

Version is 10.0.0 build 4209-C2 

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mastro72
Level 7

Re: Ultra 2020 and usb hub issues

no, I moved on to a nvidia shield. 

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