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Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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B-C
Level 7
‎07-11-2020 05:26 PM

Tv carrier (Spectrum) is telling me it’s only available in the US, but I am in the US.

I am trying to access my tv carrier (spectrum), but as it loads a pop up screen says that my programming is unavailable and spectrum tv is only available in the US, however I am in the US. Unfortunately there is no direct way to contact roku. I need immediate help please! 

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renojim
Level 18
‎07-11-2020 10:21 PM

Re: Tv carrier (Spectrum) is telling me it’s only available in the US, but I am in the US.

Where does this link say you're located?

https://whatismyipaddress.com/

If it shows you're not in the U.S. then it's not a Roku problem.

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makaiguy
Level 17
‎07-12-2020 07:26 AM

Re: Tv carrier (Spectrum) is telling me it’s only available in the US, but I am in the US.

It could also be a problem with your Roku account if it was set up while in a different country, or if you were using a VPN that masked your country at the time.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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