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Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 7
‎07-11-2020 05:26 PM

Tv carrier (Spectrum) is telling me it’s only available in the US, but I am in the US.

I am trying to access my tv carrier (spectrum), but as it loads a pop up screen says that my programming is unavailable and spectrum tv is only available in the US, however I am in the US. Unfortunately there is no direct way to contact roku. I need immediate help please! 

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renojim
Community Streaming Expert
‎07-11-2020 10:21 PM

Re: Tv carrier (Spectrum) is telling me it’s only available in the US, but I am in the US.

Where does this link say you're located?

https://whatismyipaddress.com/

If it shows you're not in the U.S. then it's not a Roku problem.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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makaiguy
Community Streaming Expert
‎07-12-2020 07:26 AM

Re: Tv carrier (Spectrum) is telling me it’s only available in the US, but I am in the US.

It could also be a problem with your Roku account if it was set up while in a different country, or if you were using a VPN that masked your country at the time.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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