Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Jim_Zooter
Level 7

To buy or not to buy--Roku Ultra or stick?

I was getting ready to buy a Roku Ultra (or maybe stick; haven't figured out why one over the other yet), but I saw a LOT of complaints about problems with the Roku Ultra.  (I was going to buy it simply because Roku says that's its best unit.) But Amazon is loaded down with similar complaints as well. I've started to feel that buying a newer Roku is a crap shoot: maybe the one you get will work perfectly, maybe it won't.

Some problems seem to be associated with higher levels of image quality on 4K and UHD televisions, and some with a thing called Plex. Others involve clicking audible sounds coming from the speakers.  I myself have had problems listening over the remote's headset port on a more recent iteration of the Roku. Fortunately, I don't often need to listen through the remote, so I can live with that particular issue. Still, re-pairing the remote with the base unit is a pain because I always have to re-research how to do it. 

On the whole, though, are the Roku Ultra and Stick pretty reliable products? I don't want to buy something that's going to be a headache. I can probably find an older model on Craigslist if that's what I need to do. 
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jeffrok
Level 11

Re: To buy or not to buy--Roku Ultra or stick?

I've never had any major problems with any Roku product I've owned, but the highest resolution I've used is 1080p, so I can't speak of 4k video quality.

I've used the Stick before, and it works fine, as well as my Room 3 does.

I'd advise against buying an old Roku model on Craigslist, as models older than the Roku 3 don't offer support of all channels.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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twiceover
Level 10

Re: To buy or not to buy--Roku Ultra or stick?

If you're a basic user that isn't asking a lot out of a $50 device, the stick will work just fine for you.  You *might* want to buy a short HDMI extension cable at the same time so that you can move the stick around the back of your TV to help with any possible interference.  Roku does provide these free, but they are out of stock.
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atc98092
Level 13

Re: To buy or not to buy--Roku Ultra or stick?

I have an Ultra on a 4K TV, and run the audio through a Yamaha AVR. The only major issue I ever had was with my original HDMI cables, which weren't adequate for 4K 60 Hz framerate. Once I replaced my cables I've only occasionally encountered the HDCP error screen. Running through my AVR, I've never encountered any audio noise that wasn't part of the audio track. I'm not trying to minimize the issues that some have had, only pointing out that it doesn't happen to every box under every configuration. From what I've seen, the biggest issues are with Denon AVRs, and sometimes with soundbars. 
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I have an older Stick (3600) that is also flawless. It doesn't do 4K, but have never had any issues with it.
Dan
Nvidia Shield, Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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