Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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tricknology
Level 8

This MicroSD card situation is a nightmare

I am posting this here as a final gesture of frustration and anger because apparently Roku does not employ or allow it's customers access to actual support staff. My issue "does not qualify" for that.

  • I own 5 different Roku devices spanning 4 hardware generations.
  • I have purchased and tried to install 7 different brands and sizes of MicroSD cards of different class types.
  • I have read countless posts on this and other sites on the internet made by customers struggling with the same issue, and have tried their advice.
  • I have failed EVERY SINGLE TIME.
  • I have spent so much time and money trying to avoid having to reload channels every time I use my devices, to no avail, only to be prompted with an infuriating suggesting that a "microSD card is now recommended". Oh really?!

I'm pretty sure Apple TV doesn't have this problem, and doesn't treat it's customers with this level of contempt by blatantly ignoring this issue for multiple hardware generations.

 

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tricknology
Level 8

Re: This MicroSD card situation is a nightmare

I'm not shocked but the fact that there has not been a reply here for over a month just confirms what I already thought.

I am so SICK of reloading apps every time I want to use them, and I am tired of playing the guessing game of "will this Micro SD card work?" and failing every time. I could've bought two Apple TVs for the amount of money I've wasted on micro SD cards that haven't worked.

That said...WHY IS THIS EVEN A PROBLEM!? This is so avoidable and dumb.

I will be dumping my 5 Roku devices and replacing them with competing products that don't remind me daily about recommended solutions that are impossible to implement. 

 

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MCSquared
Level 8

Re: This MicroSD card situation is a nightmare

@tricknology I feel your frustration.  For over a year I struggled with my Roku 3.  I only just recently got it to work.  It appears like there's an engineering or manufacturing defect that is super common with Roku microSD slots.

You can read the full story over here: https://community.roku.com/t5/Roku-Device-Features-Settings-Updates/Micro-SD-problem/td-p/451229

Essentially repeatedly ejecting and inserting the card until it catches just right is what it took to make my Roku 3 accept my microSD Card.

Best Luck,

 

MCSquared

tricknology
Level 8

Re: This MicroSD card situation is a nightmare

Oh my god.

Well I've attempted every other superstitious wives' tale and witchcraft ritual suggested on the annals of threads on the subject in this godforsaken forum...maybe I'll find the energy to try this too.

This experience has been enough to push me to start replacing all my Roku units with Apple TV, purely based on how totally inept Roku is, and how bad they are with customer support. They clearly have a CS policy to ignore anything related to this very common problem, which is unconscionable!

Thanks for doing their job for them.

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crammy
Level 7

Re: This MicroSD card situation is a nightmare

I just experienced this just now on my Roku 2(4230x).  I first found my roku was stuck on the boot screen for some reason.  So I power cycled it but it rebooted twice before going to the main menu.  When I go to the channels it tells me I should use an sd card to avoid reloading and each of the channels did reload as I clicked on them.   The most alarming part is when I ran the PlutoTV channel the roku rebooted.  Something is going on and I don't like it.

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DBDukes
Community Streaming Expert

Re: This MicroSD card situation is a nightmare


@crammy wrote:

I just experienced this just now on my Roku 2(4230x).  I first found my roku was stuck on the boot screen for some reason.  So I power cycled it but it rebooted twice before going to the main menu.  When I go to the channels it tells me I should use an sd card to avoid reloading and each of the channels did reload as I clicked on them.   The most alarming part is when I ran the PlutoTV channel the roku rebooted.  Something is going on and I don't like it.


Just so we're all on the same page, your Roku 3 (model 4230 is a Roku 3) will function just fine without a microSD card. All that a microSD card will do is increase the onboard storage for apps.

When you go to your Main Menu and you see all those apps listed, you need to keep in mind that they are apps that are on your account, not necessarily on that Roku device. The Roku 3 has only 256 MB of on-board storage. What it will do is download the apps as you use them, but when storage gets full, it will try to remove the app with the longest time since use and then download the one you're trying to watch. The message is letting you know that you can increase the on-board storage by adding a microSD card.

The Roku devices will only support 2 GB of storage from a microSD card. If you get one any larger, it will still only use 2 GB. In fact, if you get one too large, it may not even be able to read it, and problems could develop. Even if you get a microSD card, you've increased the app storage nine-fold, and while that's a lot, it's not infinite. If you have enough different apps that you watch, you could fill it up and still end up downloading apps each time you want to watch something. The chances are reduced greatly, but not fully eliminated.

The other thing about your situation is that you're running a Roku 3. I'm a huge fan of the Roku 3. It's been a great device and a rock solid performer for eight years, as model 4200 was introduced in 2013. Model 4230 was introduced in 2015, and has performed well for six years. You may have purchased yours later, but the 4230 was discontinued in later 2016, so it's been nearly five years.

It appears as if your device does not have a microSD card, since you're getting that message. I'm suggesting you don't worry about it, but if you do want to add one, don't get a large one. Anything over 2 GB is a waste. If you can't find one that small, get the smallest you can.

If that's the only issue you're having, keep using the Roku 3 until it gives out, but do keep in mind that your device is old in the timeline of streaming devices. Old, but still going strong (hopefully). It will give out one day, but I'd ride that pony as long as it could go.

DBDukes
http://www.mystreaminglife.com/
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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