Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
mtguitarist89
Level 8

TCL Series 6 65" - HDMI ARC audio not working with 9.4.0 build 4190

Jump to solution

Since my TV (TCL Series 6 65") updated to 9.4.0 build 4190 I am getting no audio from my HDMI ARC port that I run to a Vizio 5.2.1 sound bar. Audio still works on sound bar with other devices, and with optical output on TV. But no audio with HDMI ARC. I can tell that the sound bar is responding, as the volume still increases from TCL Roku remote. Tried restarting TV and sound bar and replugging everything in and still no luck. Any idea if this is a known defect?

Labels (1)
Tags (1)
0 Kudos
1 Solution

Accepted Solutions
mtguitarist89
Level 8

Re: TCL Series 6 65" - HDMI ARC audio not working with 9.4.0 build 4190

Jump to solution

The sound bar needed to be updated as well to the latest software via Vizio app. All set now!

View solution in original post

0 Kudos
4 Replies
Tivoburkee
Level 21

Re: TCL Series 6 65" - HDMI ARC audio not working with 9.4.0 build 4190

Jump to solution

try refreshing the cec devices in the settings of the tv? 

settings> system> control other devices (CEC)> search for CEC devices> 

Edmund
0 Kudos
mtguitarist89
Level 8

Re: TCL Series 6 65" - HDMI ARC audio not working with 9.4.0 build 4190

Jump to solution

I tried updating CEC, it found my sound bar, but still no audio.

0 Kudos
mtguitarist89
Level 8

Re: TCL Series 6 65" - HDMI ARC audio not working with 9.4.0 build 4190

Jump to solution

The sound bar needed to be updated as well to the latest software via Vizio app. All set now!

View solution in original post

0 Kudos
Its2loud
Level 7

Re: TCL Series 6 65" - HDMI ARC audio not working with 9.4.0 build 4190

Jump to solution

I am having this same problem with the same sound bar.  All issues after the latest TCL update.  My sound at says it’s up to date.  Still getting audio dropouts on sound bar through the Roku apps. (Hulu, Amazon, Netflix, etc)

0 Kudos