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I recently bought a TCL RokuTV. After playing around with it, I liked the Roku interface overall and also got a Streaming Stick 4K+ to use on an older TV that we have with the option of bringing it along when travelling and using it on hotel TVs.
However, when we finally got around watching a foreign series and tried to get subtitles (the app/channel uses the Roku system captions), it was a complete fiasco!
Issues:
The white colour isn't really white. More like light grey.
Can't get the outline thick enough, so unreadable if the visual content behind it contains very light surfaces.
The font is horrible. Whoever though (Sans) Serif is acceptable as a subtitle font must be removed from his/her position! You must include fonts like Arial and Helvatica at a minimum. Roboto can be an option too (used by Youtube for all their captions.)
The subtitles are located in prime video-content real estate. They should be located further down, in the bottom.
Please bring these corrections ASAP. I've already regretted buying the Roku Streaming Stick simply over this issue!
Just to make sure that there is no confusion: this is not an app/channel issue; this is an issue with the Roku's own system caption options.
The fonts used for captions are licensed from http://www.ccfonts.com/ and are designed to have the full range of characters needed to handle the EIA-608 and CEA-708 caption systems while being quite legible. Most Roku devices don't have the space in system memory needed to have a large selection of fonts beyond those required by federal regulations.
There is no need for a "large selection" of fonts. Just something else than (Sans) Serif. The full Helvatica font family is ~750kB. The Arial font family is ~280kB. It's hard to believe there is no space for 1 or 2 extra font families.
Apparently the fonts in Roku aren't legible enough, or we wouldn't complain about it. Subtitles go fast, so there shouldn't be any "ornaments" in the font.
Your topic is exactly the same as what I had in mind, mainly because of the color of the subtitles (the subtitle should be white and not gray) and also in relation to the font and shading (outline)... I'm from Brazil and I watch a lot with subtitles and in apps that use the Roku system subtitles... Please update here when you have news. Thanks!
It's unbelievable that in 3 years no one at Roku team reserve 5 minutes to work on a REAL White subtle and a better font family or at least Bold options... I buy a 50' TV and can't read subtitles just because nobody of Roku team gives a shi...
Thank you Roku Team, you did NOTHING in 3 years of customers asking for decent subtitle...
