Roku Device Features, Settings & Updates

[Tahoetim]

I cannot get to my home screen, instead I get a advertisement for roku ultra.  The only way to navigate away is to press OK, which takes me to Netflix.  When I press the home button from Netflix it goes to the home screen for a second then the roku ultra advertisement.  Any suggestions?

[renojim]

Sounds like a faulty remote.  Try strumming the buttons to dislodge a stuck button.  Can you use the Roku app on your phone/tablet as a remote?

[Hakenaton]

Same right now, nothing does it, will have to power it off and hope it wont come back.

[RokuDanny-R]

@Hakenaton

Thanks for the post.

Can you please specify the issue you are experiencing?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[tla85258]

Mine just "upgraded" to OS 10.? and now all I get are ads for Roku products.  I can't get to my main menu or get rid of the ads.  Home button doesn't work, Return button doesn't work, arrow and OK buttons don't work.  The Roku and remote worked fine before the silly OS change.

[RokuDanny-R]

@tla85258

Thanks for the follow up.

We would recommend trying to unplug your Roku device and waiting 10-15 minutes then plugging and powering the Roku device back to see if the issue continues to happen.

Please keep us posted what you find out.

Thanks,
Danny

[tla85258]

I unplugged the power from the Roku and waited a bit.  It probably took 30 seconds or a minute until I could get the power plugged back in.  That seemed to fix the issue.  The Roku rebooted and came up to the main menu.  Problem apparently resolved!