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Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Tahoetim
Level 7
‎08-10-2020 09:53 AM

Stuck on Roku Ultra ad screen

I cannot get to my home screen, instead I get a advertisement for roku ultra.  The only way to navigate away is to press OK, which takes me to Netflix.  When I press the home button from Netflix it goes to the home screen for a second then the roku ultra advertisement.  Any suggestions?

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renojim
Community Streaming Expert
‎08-10-2020 01:06 PM

Re: Stuck on Roku Ultra ad screen

Sounds like a faulty remote.  Try strumming the buttons to dislodge a stuck button.  Can you use the Roku app on your phone/tablet as a remote?

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