Roku Device Features, Settings & Updates

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bneagle
Level 7

Streaming “freeze” when watching live TV on YouTubeTV

Sporadically, my TV seems to freeze, with small letters “tv info” in gray font on a black screen.  If I tap the Home key on the Roku remote, it takes me to the home screen.  I use a Roku Streaming Stick+ SKU# 3810R with a Vizio TV.  Is my Roku device wearing out?

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makaiguy
Community Streaming Expert

Re: Streaming “freeze” when watching live TV on YouTubeTV

@bneagle-

Going to the Roku home screen when you press the Roku Home button is the expected behavior, right?

I've never seen anything like that popup on my 3810 connected to a Samsung tv.  I suspect that popup is from your Vizio.  What happens if you press Enter (or OK or whatever it might be called) on your Vizio remote?

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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