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Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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GPrestonian
Level 9
‎05-16-2020 12:57 PM

Streaming Stick+ will not update firmware, and only rarely Apps

Hi, we have 2 Streaming Sticks+, one puchased July 2019, the other late Fall 2019

The newer Stick updates fine, but the older one will not update either automatically or manually.  There have been 2 firmware updates within the past ~2 weeks which the newer one has installed, along with ~20 App updates after the firmware was installed.

The old Stick last updated Jan 15 8:02 AM, and is still on:

Software version: 9.2.0, Build 4807

is there some setting that is preventing it from updating?

Thank you!

 

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makaiguy
Community Streaming Expert
‎05-16-2020 01:02 PM

Re: Streaming Stick+ will not update firmware, and only rarely Apps

Roku rolls out operating software very slowly, individual device by individual device. Nobody has figured out any pattern as to which device gets updated when. None of my 3 Roku devices has received version 9.3 yet, and that's fine with me. I'm quite content to let others find and report the bugs so that they can get fixed before the update makes its way to me.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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GPrestonian
Level 9
‎05-18-2020 12:22 AM

Re: Streaming Stick+ will not update firmware, and only rarely Apps

Thanks, @makaiguy, I am familiar with that body of thought wrt the Roku firmware,  but I do prefer to have the Streaming Apps themselves updated on a timely basis.

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