Support Ticket requests:
Hi @UpUS,
Thanks for reaching out regarding the issue you are experiencing and we're sorry to hear about this wasn't a smooth resolution.
I can see that you’ve been in contact with our support team regarding the slow performance of your Roku device. Rest assured that I’ve escalated your support request.
We sincerely appreciate your patience. Keep an eye on your email, a member of our support team will be in contact.
Best regards,
Mary