Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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BrianL2
Level 7

Streambar remote blocking TCL Roku TV remote?

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I have a brand new TCL Roku TV, and also a brand new Roku Streambar. I unboxed both... followed Quick Start for TV, batteries in Remote, plugged in TV - yay its working! Proceeded to setup my Antenna and OTA channels (Found 30+ some channels.) Picture quality fantastic!

OK then I unboxed the Streambar. Attached HDMI / ARC, and plugged in Streambar. Right away it starts a Setup for my connection (I am using the Wired connection through USB adapter). Setup my Account. Roku Menu is there.  THEN.... I notice the TCL Roku TV remote has gone totally DEAD.

Now, Streambar controls everything - I cannot access ANY TCL TV functions. I can't adjust the Picture, etc. AND... I can't access my OTA Antenna. I can't use anything on the TCL TV ?? ONLY Streambar works now. Yes - It did allow me to setup On Off, under Remotes & devices / Remotes / "Setup Remote for TV control".... But the only "control" is On Off. 

Streambar appears to be BLOCKING all functions on the Roku TV ??  HELP!!!

 

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BrianL2
Level 7

Re: Streambar remote blocking TCL Roku TV remote?

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UPDATE - SOLVED:  The Roku Streambar (with new "Enhanced" Remote) physically blocks the TCL Roku TV with older Infrared Standard Remote - Streambar is about 2.5 inches "tall" and the Roku TV's IR sensor is located on the lower edge of TV frame.... so sitting the Streambar front and center, right in front of TV you're blocking the InfraRed signal.  Either stand up and point TCL remote down/ or move the Streambar somewhere else?  NOTE:  maybe not a problem on huge 60" TV but on the 32" and 40" this Streambar does block the sensor... other soundbar models are not as "tall" as this one.

 

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Tivoburkee
Level 21

Re: Streambar remote blocking TCL Roku TV remote?

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Had the same problem with my 43" TCL roku tv and roku soundbar when using IR remote to control the tv. But my oem TV remote that came with the tv is wifi voice remote, only when using aftermaket universals I had trouble. Until I bought tv stand and mounted my tv 6 inches higher, even mounted the soundbar to stand also. 

Edmund

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2 Replies
BrianL2
Level 7

Re: Streambar remote blocking TCL Roku TV remote?

Jump to solution

UPDATE - SOLVED:  The Roku Streambar (with new "Enhanced" Remote) physically blocks the TCL Roku TV with older Infrared Standard Remote - Streambar is about 2.5 inches "tall" and the Roku TV's IR sensor is located on the lower edge of TV frame.... so sitting the Streambar front and center, right in front of TV you're blocking the InfraRed signal.  Either stand up and point TCL remote down/ or move the Streambar somewhere else?  NOTE:  maybe not a problem on huge 60" TV but on the 32" and 40" this Streambar does block the sensor... other soundbar models are not as "tall" as this one.

 

View solution in original post

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Tivoburkee
Level 21

Re: Streambar remote blocking TCL Roku TV remote?

Jump to solution

Had the same problem with my 43" TCL roku tv and roku soundbar when using IR remote to control the tv. But my oem TV remote that came with the tv is wifi voice remote, only when using aftermaket universals I had trouble. Until I bought tv stand and mounted my tv 6 inches higher, even mounted the soundbar to stand also. 

Edmund

View solution in original post

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