Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 7

Spectrum content out of numerical order

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Initially when I opened the Spectrum chanel the selections were in numerical order.  Now they are scrambled, making it difficult to find content.  How do I get them back in numerical order?

Thanks

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Level 19

Re: Spectrum content out of numerical order

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@JBS99  Thanks for reaching out. For questions regarding the features, functionality, or issues you may encounter inside a specific channel, you'll want to reach out to that channel provider directly for more help. Spectrum develops and maintains their channel (app) and can best assist with any questions you may have. You can reach their support team here: https://www.spectrum.net/contact-us/

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

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Level 19

Re: Spectrum content out of numerical order

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@JBS99  Thanks for reaching out. For questions regarding the features, functionality, or issues you may encounter inside a specific channel, you'll want to reach out to that channel provider directly for more help. Spectrum develops and maintains their channel (app) and can best assist with any questions you may have. You can reach their support team here: https://www.spectrum.net/contact-us/

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

View solution in original post

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Level 7

Re: Spectrum content out of numerical order

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I experienced this same problem.  I did call Spectrum and they made it sound as if it was a one off problem.  If there a way for Roku to push them for a fix in a future release?

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Anonymous
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Re: Spectrum content out of numerical order

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Same problem. On guide goes from 99, 36, 42, 24, 23, 48, 40, 41, 57 etc.

 

i have a photo of the guide but can’t post it

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Anonymous
Not applicable

Re: Spectrum content out of numerical order

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This does not address the situation described!

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Anonymous
Not applicable

Re: Spectrum content out of numerical order

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Theses “stock generic solutions” do not address the problem.

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