I have just turned on my Romulo and a notice is in middle of screen saying ‘Found new software via network. Press ok to start update. Press exit to ignore.’ I can’t do either! Ok does nothing, nor can I exit the screen! Help please.
My definition of bricked is an update keeping my unit from performing the basic functions. The updates, while from a few months back, interact differently per model.
My 65R15 model sees a network, will connect (it'll show connected and then internet, check boxes in both circles), but ZERO aps work. When I go back to check network connection, it'll show the green checkbox in network, but a red x in the internet connection.
Every other device in my home works fine. I have 2 Amazon fire boxes/sticks. I have two LG OLED smart TV's. I have a NVidia Shield TV, and 2 Xbox ones. All connect and stream just fine.
The following Roku Devices will not work. It all has to do with the time, I am 100% certain, based on the error the disney app gives me about the device time not matching
65R15 (TCL TV)
Roku Premier +
Roku Sharp TV
Roku Hisense TV 1
Roku Hisense TV 2
I have tried factory resetting the Sharp TV, as it is where I was. Once I go to start a factory reset, it will not reconnect. I had this same issue happen last week, and nothing worked. Overnight I believe the time piece was pushed through and they sync, but for some reason when they update the time is not right. My 65R15 thinks it is 3 AM right now, and the Roku Ultra thinks it is a little after 1 PM. When I try to "automatically" get the time it won't, because it won't connect. I've tried the network connection reset, I've tried the system restart. Being that it's happening on all my devices, that assures me it is a roku issue, and not my issue, as it is not impacting any other device in my house.
Note: Earlier I stated one of my Hisense TV's was working, I was wrong. It is doing the same thing.
The first thing to check with WiFi connection issues is the channels your access point/router is using on both 2.4 and 5 GHz. Virtually all are set to auto-assign the channel, and it might even change the channel if it deems it necessary. But on both radio bands there are channels that don't work with Roku devices. For 2.4 GHz, the channel must be 1-11. If it sets itself to 12-14, the Roku won't even see it. For 5 GHz, it must be a non-DFS channel, so it must be below 49 or above 148. Many connection problems have been resolved by changing the channel in use.
Roku Community Streaming Expert
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A little interesting that the Firesticks are connecting but not the Rokus as they have pretty similar network needs. Have you tried lowering the bandwidths and assuring that you have at least protocol/mode N enabled in your Wireless Settings? Preferably modes g/n (2.4) and AC/N.(5) Another section to look at would be to see if you have any Access Restrictions/MAC filter etc. Did you assign static LAN IPs or maybe the lease times of the DHCP server didn't renew.
If you have bandwidths set to 80, the Firesticks should drop off, so I would assume you are probably set to 40. Maybe lower to 20 or 20/40 on both bands. Could just be getting too much interference. You do have a lot of devices battling for space. Since never really worked with the 5gz band, really seems like a configuration issue. Even with a misconfigured 5gz band, all the roku devices you listed should see the 2.4gz if it is enabled and broadcasting, set to the correct protocols, channel, and bandwidth.
Personally, if I encountered that many devices falling off the network, verified all the settings, and still couldn't connect, I would factory reset my router. Honestly, I really doubt it is a software update issue causing this. If you want to troubleshoot further, provide your router model number and what your current wireless settings are, if using custom router firmware, etc. single or dual SSID. For some, a new router was needed, but never hurts to troubleshoot first.
Roku Community Streaming Expert Just another Roku user... I am not a Roku employee. Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941