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Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Emile
Level 7
‎05-27-2020 04:24 PM

Software update on a new device

I just bought a second device after a year of loving my first.  But when i try to activate, it tells me it is unable to update the software.  Any thoughts?   

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renojim
Community Streaming Expert
‎05-27-2020 05:58 PM

Re: Software update on a new device

Try using your phone as a hotspot just to get through the initial software update.

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atc98092
Community Streaming Expert
‎05-27-2020 06:09 PM

Re: Software update on a new device

Also make absolutely certain you are on the legitimate Roku web site. From your description, it's possible you're instead on a scam site. If you are in the US, the only correct URL is https://my.roku.com/link . You'll have to log into the site first of course. If you login doesn't work, or if you haven't been asked to log in, that's another pointer to a scam site.

Dan

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