Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 7

Software update on a new device

I just bought a second device after a year of loving my first.  But when i try to activate, it tells me it is unable to update the software.  Any thoughts?   

0 Kudos
2 Replies
Level 21

Re: Software update on a new device

Try using your phone as a hotspot just to get through the initial software update.

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Level 21

Re: Software update on a new device

Also make absolutely certain you are on the legitimate Roku web site. From your description, it's possible you're instead on a scam site. If you are in the US, the only correct URL is . You'll have to log into the site first of course. If you login doesn't work, or if you haven't been asked to log in, that's another pointer to a scam site.

Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.