Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 7

Software Update Box won't go away

There is a black box in the lower right on the screen that says, "A new software update is available.  Would you like to update now?"  Choices are Show Details, Update Now, or Update Later.  Update Now is highlighted, but it won't actually let me select anything on this menu.  Roku is fully operational behind this stupid overlay box that will not go away.  I tried to power TV off and on.  I've tried going to Settings and updating manually, which worked successfully, but the box is still there.  It seems to be part of the black background since I can barely see the picture behind the box.

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2 Replies
Level 18

Re: Software Update Box won't go away

Can you give us the Model number and or brand of TV? is it a RokuTV?

sometimes these things get resolved by simply unplugging your TV

counting to 20 and plugging it back in.

---A problem clearly stated is a problem half solved---.
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Level 7

Re: Software Update Box won't go away

It is a Sony Bravia TV.  We have Roku's on the other TV's in the house that are the same brand.  I will try unplugging it and plugging it back in.  I usually think of that!  Thank you.