Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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FLgirl
Level 7

Software Update Box won't go away

There is a black box in the lower right on the screen that says, "A new software update is available.  Would you like to update now?"  Choices are Show Details, Update Now, or Update Later.  Update Now is highlighted, but it won't actually let me select anything on this menu.  Roku is fully operational behind this stupid overlay box that will not go away.  I tried to power TV off and on.  I've tried going to Settings and updating manually, which worked successfully, but the box is still there.  It seems to be part of the black background since I can barely see the picture behind the box.

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9 REPLIES 9\
boogernose
Level 18

Re: Software Update Box won't go away

Can you give us the Model number and or brand of TV? is it a RokuTV?

sometimes these things get resolved by simply unplugging your TV

counting to 20 and plugging it back in.

---A problem clearly stated is a problem half solved---.
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FLgirl
Level 7

Re: Software Update Box won't go away

It is a Sony Bravia TV.  We have Roku's on the other TV's in the house that are the same brand.  I will try unplugging it and plugging it back in.  I usually think of that!  Thank you.

Mccaffrey87fan
Level 7

Re: Software Update Box won't go away

Was happening to be too tonight. I dug out the remote for the TV (also Sony Bravia) and clicked menu and then it let me select update! It’s gone now! Yay! 👏🏻🙃🤟🏻

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Randy7
Level 7

Re: Software Update Box won't go away

It's a Hisense roku

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renojim
Community Streaming Expert

Re: Software Update Box won't go away

@Randy7, it's not clear what your problem may be, but try unplugging the power from the TV for several seconds and plug it back in.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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AT0728
Level 7

Re: Software Update Box won't go away

it is not showing the update box

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AT0728
Level 7

Re: Software Update Box won't go away

A softwaree update box is not there

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mmarti21
Level 7

Re: Software Update Box won't go away

Kudos to you for bringing this problem up. I have the same problem. I hope ROKU is preparing a FIX for this problem. I can't see the picture because of the "New software update is available" that won't go away.

Please let us know what you are doing to correct this problem.

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renojim
Community Streaming Expert

Re: Software Update Box won't go away

@mmarti21, are you certain that message isn't coming from your TV and not your Roku?  I've never seen such a message from any of the myriad of Roku devices I have.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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