Roku Device Features, Settings & Updates

[blangston]

So my parents gave me their Roku device because it came on the TV they bought. I want to sign out of their account on the actual device but their isn't any way to do that. I made a new account online but it wants a pin number for setting up a new Roku. Is there any way at all to make this happen or do I just have to leave it connected to their account? Its making me CRAZY not being able to figure it out. PLEASE HELP!!!!!

#RokuExpress3700X

[renojim]

You have to perform a factory reset:

https://support.roku.com/article/208757008-How-to-factory-reset-before-returning-selling-or-gifting

[Cmiller04]

How do I get a pin or reset it so this TV can work