I've owned Roku's for a few years, and have been satisfied enough to buy 3 now, and give a couple as presents. My previous Roku 3 was and is a Champ, Love it. Then I got the Roku Ultra for another room. First indicators were some problems during initial setup, freezes, etc. After around 3 different issues, it did start. But I ignored that as a 'startup' issue. Then the immediate need for an update. A very, very slow update, slower than Roku3 had ever needed. Things like adding new channels were taking a very Long time, but I still didn't worry, this was the first time setup. Then I added channels later, and again, it was very slow to add new channels. Removing a channel was also very slow. And even just normal usage, the unit was slow. I've compared it to my Roku 3, and I'm certain the Roku 3 is a much faster unit. I'm sorry I bought the Roku Ultra and being that it's quite new, I might see if I can return it and get a used Roku 3 as a 2nd unit. - I wonder how the Roku Ultra, which is supposed to have 'faster' and better hardware, is so outpaced by an old Roku 3?