Try this it worked for me. Click Accessibility & Captions, go to Audio track, click and see if there are two English options. One says English Stereo Descriptive the other one says English Stereo. See if you are on Descriptive and change it to the regular English. This fixed all my apps that were giving me descriptions.
Click in Accessibility & captions, Go to Audio Track. Their should be two 'English' options. One of the them includes a 'Descriptive' feature that narrates all actions while there is no one talking on screen. The other is regular English Stereo. Select that one.
This fixed the narration problem for me in HBO Max, Paramount, Hulu and PBS
I am having the same issue with Disney plus, I’ve disabled it multiple times and it hasn’t worked. I uninstalled the app, reset the Roku, and reinstalled it. The screen reader is still describing the picture.
The Screen Reader is more of a voice that helps with navigation (describing menus and selections).
If you are hearing a voice "describing the picture" (ie. Jack is climbing the hill, etc), that is more a "Narrator" or "Description" feature that is normally part of an audio track.
You can try pressing the * button, Accessibility & Captions, Audio track and then selecting an alternative track. I do not have Disney, so am not sure if there are additional audio tracks from within the Disney Settings that could also be contributing.
In short, I do not think your issue is with the Screen Reader, it is with an Audio Track that contains either Description or Narration.
Roku Community Streaming Expert Just another Roku user... I am not a Roku employee. Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
I had to use the remote that came with my tv and went to settings then to accessibility and to screen reader and turn it off there. Not sure why or how it got on but, it has worked twice for me. Spent hours trying to fix it lol. Hope this helps someone else.
Having the same issues with screen reader narrative description whatever you want to call it. I think the bottom line is the problem lies with Roku itself. Due to the fact that it just started happening and I've had this Roku on both TVs for several months now. Roku needs to investigate and fix this
Can you please specify the issue you are experiencing? When you see this issue occur, what are your settings on for audio? What channel are you seeing this issue occur on, or does it happen across all channels?
With more detailed information, we will be able to assist you further.