Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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KSL_1027
Level 7

Re: Screen reader won't disable

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Thank you so much for discovering this terrific workaround, DBDukes!!! I greatly appreciate you taking the time to resolve the immediate problem.

 

Thanks again, and all the best!

 

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sgilly
Level 7

Re: Screen reader won't disable

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Try this it worked for me. Click Accessibility & Captions, go to Audio track, click and see if there are two English options. One says English Stereo Descriptive the other one says English Stereo. See if you are on Descriptive and change it to the regular English.  This fixed all my apps that were giving me descriptions. 

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sgilly
Level 7

Re: Screen reader won't disable

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Try the solution posted by hgratp on 01-22-2022

Click in Accessibility  & captions, Go to Audio Track. Their should be two 'English' options. One of the them includes a 'Descriptive' feature that narrates all actions while there is no one talking on screen. The other is regular English Stereo. Select that one. 

This fixed the narration problem for me in HBO Max, Paramount, Hulu and PBS

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KSL_1027
Level 7

Re: Screen reader won't disable

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Thanks, but I only have one English listed, not a descriptive option.

 

 

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Geohendo
Level 7

Re: Screen reader won't disable

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I am having the same issue with Disney plus, I’ve disabled it multiple times and it hasn’t worked. I uninstalled the app, reset the Roku, and reinstalled it. The screen reader is still describing the picture. 

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AvsGunnar
Community Streaming Expert

Re: Screen reader won't disable

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@Geohendo 

The Screen Reader is more of a voice that helps with navigation (describing menus and selections).

If you are hearing a voice "describing the picture" (ie. Jack is climbing the hill, etc), that is more a "Narrator" or "Description" feature that is normally part of an audio track.

You can try pressing the * button, Accessibility & Captions, Audio track and then selecting an alternative track.  I do not have Disney, so am not sure if there are additional audio tracks from within the Disney Settings that could also be contributing.

In short, I do not think your issue is with the Screen Reader, it is with an Audio Track that contains either Description or Narration.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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Pattycake18
Level 7

Re: Screen reader won't disable

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I had to use the remote that came with my tv and went to settings then to accessibility and to screen reader and turn it off there.  Not sure why or how it got on but, it has worked twice for me.  Spent hours trying to fix it lol. Hope this helps someone else. 

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DJW1
Level 7

Re: Screen reader won't disable

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Having the same issues with screen reader narrative description whatever you want to call it. I think the bottom line is the problem lies with Roku itself. Due to the fact that it just started happening and I've had this Roku on both TVs for several months now. Roku needs to investigate and fix this

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RokuDanny-R
Roku Employee
Roku Employee

Re: Screen reader won't disable

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@DJW1

Thanks for the post.

Can you please specify the issue you are experiencing? When you see this issue occur, what are your settings on for audio? What channel are you seeing this issue occur on, or does it happen across all channels?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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DBDukes
Community Streaming Expert

Re: Screen reader won't disable

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@DJW1 

What are the settings under Settings > Accessibility > Screen reader ?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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