Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Screen reader won't disable

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@kayleetaylor84

Thanks for the post.

During playback, have you tried pressing the * button and seeing what settings are selected for Accessibility & captions > Screen reader?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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kayleetaylor84
Level 7

Re: Screen reader won't disable

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Yes, I’ve done that exact thing, multiple times. The app is updated as well. It’s only on that tv and it started a month ago. 

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RokuMary-F
Roku Employee
Roku Employee

Re: Screen reader won't disable

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Hi @kayleetaylor84,

Thanks for the follow-up.

This may be through the channel settings or on the content itself. Try to pause the content you are streaming, then change the language. If the issue still persists, we suggest you contact the channel directly for feedback and assistance.

You may also refer to this link to see more tips and troubleshooting steps for this type of issue here: How to enable text-to-speech using Audio Guide | Official Roku Support

Keep us posted with what you find out.

Best regards,
Mary

RWAShley49
Level 7

Re: Screen reader won't disable

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I've been having this problem since I replaced our Roku with a new one a couple of weeks ago. The screen says the Screen Reader is "off", but I can't get it to be silent. My last attempt was to reset and reinstall the Roku.

Please help, the Screen Reader is annoying!

RokuDanny-R
Roku Employee
Roku Employee

Re: Screen reader won't disable

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@RWAShley49

Thanks for the post.

Have you tried pressing the * button four times to see if that helps resolve the issue you are experiencing?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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kayleetaylor84
Level 7

Re: Screen reader won't disable

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I have done every single thing mentioned in these comments. Nothing has worked. HBO max didn’t have any more ideas.  

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RokuKariza-D
Roku Employee
Roku Employee

Re: Screen reader won't disable

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Hey @kayleetaylor84

We're here to help!

Could you tell us more about the issue you're running into? Does it happen within a specific channel or regardless of the app your launch on your device? Is it also occurring from your Roku home screen?

With more information, we can assist you further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
hgratp
Level 7

Re: Screen reader won't disable

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I have the solution, it is indeed a setting within the HBO Max app. In the Accesibility language setting there are multiple 'English' options. One of the them includes a 'Descriptive' feature that narrates all actions while there is no one talking on screen.

Instead, select the English option that does not include the 'Descriptive' feature.

See pitures below:

English w/o Descriptive settingEnglish w/o Descriptive setting

 

English w/ Descriptive setting ONEnglish w/ Descriptive setting ON

Hope this helps!

TVandeBerg
Level 7

Re: Screen reader won't disable

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In settings, my screen reader is disabled, and the shortcut is also disabled.  When using antenna, we still hear the screen reader.  This is happening with BOTH of our Roku TVs - but is NOT happening with our Visio and Roku stick.  I do not see anything in the antenna settings to shut this off.

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Rjs18654
Level 7

Re: Screen reader won't disable

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I am having the exact same problems with my Roku TV on HBO Max. It’s not even all of the movies. But it happened before and I reset the audio through settings but now it’s happening again and I cannot stop it I have tried everything that has been said on the two pages of things that it says to do it will not stop

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