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Tiny3669
Newbie

Screen mirror and airplay options disappeared from Roku settings menu

I recently noticed the screen mirror and airplay functions have disappeared from my Roku settings menu. I did a factory data reset and they are still gone. I had them before and it's like they vanished. Has anyone else had this issue and know a fix?

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5 REPLIES 5
makaiguy
Community Streaming Expert

Re: Screen mirror and airplay options disappeared from Roku settings menu

Those options are present for me here (Roku Streaming Stick 4K+ 3821, Roku ver 11.0.0 build 4193-CU).

Airplay: Settings > Apple Airplay and Homekit

Mirroring: Settings > System > Screen mirroring

What Roku model, model number, and software version are listed for you via Settings > System > About?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Math
Newbie

Re: Screen mirror and airplay options disappeared from Roku settings menu

Hello, I’m having the same problem. My model is 3941RW - Roku Express 4K+, and the software version is 11.0.0.

The AirPlay option doesn’t even appear on my settings. I’ve tried to restaur my Roku e all tips I found on the internet.

do u have any tip for me? 

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RokuDanny-R
Retired Moderator

Re: Screen mirror and airplay options disappeared from Roku settings menu

Hi everyone,

Thanks for the posts.

We would be more than happy to look further into the issue but will need more information. Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-when did you start noticing this issue occur
-where are you currently located

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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JAR1
Newbie

Re: Screen mirror and airplay options disappeared from Roku settings menu

Response to screenplay disappearance for the moderator 

Model 4660X Roku Ultra

serial-YJ004K485843

software: 11.0.0•Build 4193-46

i think it disappeared when I updated to IOS 15.5

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RokuDanny-R
Retired Moderator

Re: Screen mirror and airplay options disappeared from Roku settings menu

@JAR1

Thanks for the post and providing us with your information.

I have passed along your concerns and information to the appropriate Roku team to investigate further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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