Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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SATerp
Level 7

STILL getting "Can't run channel" when trying to load Youtube, even after updating settings.

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Roku Danny-R says the problem is resolved, but it's still occurring on my Roku. I flushed my network and updated Roku settings and I still get the "Can't run channel" error message.

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DBDukes
Community Streaming Expert

Re: STILL getting "Can't run channel" when trying to load Youtube, even after updating set

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@Dbf2usna 

@SATerp 

There have been some issues reported by some users regarding YouTube not working properly. However, it isn't affecting everyone, or even a high percentage of users. Mine, for instance, has worked great without issue while the sporadic issues with others have been reported.

YouTube has been working the issue, and some of those with the issue have reported them as resolved. However, as is evident, YouTube hasn't resolved all of the issues, at least not yet. Google (who owns YouTube) does indeed work to get issues resolved as quickly as they can. As for the cause of the issue, it's obviously not a simple cause since they haven't been able to get everything resolved just yet.

Do keep trying the app. Perhaps even remove the app, reboot the Roku, then reinstall the app. (All three steps, in that order.) That may help, if the issue caused stray, bad data to be stored locally. Doing that will clear out the bad data, if the issue is otherwise resolved.

DBDukes
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.

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6 REPLIES 6\
Dbf2usna
Level 7

Re: STILL getting "Can't run channel" when trying to load Youtube, even after updating set

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I am having the same issue.   The other thread saying this was fixed and to update settings does not work.

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DBDukes
Community Streaming Expert

Re: STILL getting "Can't run channel" when trying to load Youtube, even after updating set

Jump to solution

@Dbf2usna 

@SATerp 

There have been some issues reported by some users regarding YouTube not working properly. However, it isn't affecting everyone, or even a high percentage of users. Mine, for instance, has worked great without issue while the sporadic issues with others have been reported.

YouTube has been working the issue, and some of those with the issue have reported them as resolved. However, as is evident, YouTube hasn't resolved all of the issues, at least not yet. Google (who owns YouTube) does indeed work to get issues resolved as quickly as they can. As for the cause of the issue, it's obviously not a simple cause since they haven't been able to get everything resolved just yet.

Do keep trying the app. Perhaps even remove the app, reboot the Roku, then reinstall the app. (All three steps, in that order.) That may help, if the issue caused stray, bad data to be stored locally. Doing that will clear out the bad data, if the issue is otherwise resolved.

DBDukes
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.

View solution in original post

manzirjjr
Level 7

Re: STILL getting "Can't run channel" when trying to load Youtube, even after updating set

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I also do not see an update  this morning 9/16/2021, to the software when running the system update options.

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DanDuffy168
Level 7

Re: STILL getting "Can't run channel" when trying to load Youtube, even after updating set

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Per the directions on this site and other threads, we deleted YouTube TV app, restarted Roku, checked for software updates, turned it off for 10 to 15 minutes, and tried to reload YouTube TV. YouTube TV is now no longer accessible so we are in a worse position than we started yesterday. Please provide detail as to how we can get YouTube TV reinstalled on the roku's in our home.

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DBDukes
Community Streaming Expert

Re: STILL getting "Can't run channel" when trying to load Youtube, even after updating set

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@DanDuffy168 

This thread is about YouTube. This thread is not about YouTube TV.

The instructions to remove/reboot/reinstall were for YouTube, not for YouTube TV.

Once you remove YouTube TV from your Roku device, it's unlikely you'll get it back until Google/YouTube renews a contract for Roku to carry the app.

In the meantime, you can access YouTube TV from within the YouTube app. Launch YouTube, then scroll down to YouTube TV link, which should be the last item on the menu on the left. You can use that to watch YouTube TV.

DBDukes
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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SATerp
Level 7

Re: STILL getting "Can't run channel" when trying to load Youtube, even after updating set

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Thank you DBDukes, that fixed it. Smiley Very Happy

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