Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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KP6
Level 8

Ruku 2 no longer works on my Samsung TV

Hi, my Roku 2 suddenly stopped working properly. It is connected to a Samsung TV for about 2 years now and worked perfectly well until recently. Suddenly, the connection was lost and the TV changed from the Roku to the aerial and started automatically scanning all aerial channels constantly and on a loop. The TV could no longer read Roku.  I tried to change the Source to go back to the Roku. This worked once but then went back to the areal source and started scanning non stop. I can no longer even select the Source, the constant scanning won’t stop and won’t let me do it. I connected the Roku 2 to another TV, also Samsung which until I connected it to Roku 2 worked perfectly. It worked to begin with but then within a few minutes I had exactly the same problems. Both my TVs are no longer working with or without the Roku. Please help! 

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14 REPLIES 14\
renojim
Community Streaming Expert

Re: Ruku 2 no longer works on my Samsung TV

That's very bizarre.  Try unplugging the power from the TV for several seconds and then plug it back in.

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KP6
Level 8

Re: Ruku 2 no longer works on my Samsung TV

Thanks, I did this several times on both TVs. Still do not work unfortunately. 

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KP6
Level 8

Re: Ruku 2 no longer works on my Samsung TV

I agree it’s very bizarre. The only thing I can think of is that for some reason Samsung and Roku 2 stopped being compatible. I have now ordered a new Roku box, let’s see if it works. 

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KP6
Level 8

Re: Ruku 2 no longer works on my Samsung TV

New Roku does not work either ☹️
we have retuned the TV and it works fine without the Roku.

When we connect the Roku, it works for a couple of minutes or so and then loses the connection completely and starts going through the channel list on a loop.

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DBDukes
Community Streaming Expert

Re: Ruku 2 no longer works on my Samsung TV


@KP6 wrote:

New Roku does not work either ☹️
we have retuned the TV and it works fine without the Roku.

When we connect the Roku, it works for a couple of minutes or so and then loses the connection completely and starts going through the channel list on a loop.


This is truly weird. There's something else going on that we're missing.

Roku 2, depending on the model, is either around 8 years old, or 6 years old. That's a long time in streaming device years. If it's the model 2720, I'd suggest replacing it. If it's a model 4210, it's actually a Roku 3 on the inside, but still getting on in age.

It would be helpful to know which Roku 2 model you have, as they are very different devices.

Since you did replace the Roku, and the issue continues, that points away from Roku as the issue. What Roku did you get recently? Model number is very helpful.

Also, are you using the same HDMI cables to connect the Roku devices? If it's the HDMI cable that causing issues, then changing TVs or Roku devices might not resolve anything, if the bad part is still in the mix.

Let us know which Roku model numbers we're talking about and let's see if we can figure this out.

DBDukes
http://www.mystreaminglife.com/
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KP6
Level 8

Re: Ruku 2 no longer works on my Samsung TV

The new Roku I use now is a Streaming Stick+

A few days ago I bought a new HDMI cable in case there was something wrong with it. Did not work either.

I do think that the Samsung TVs and Roku boxes stopped communicating with each other (there must be a technical term for this). 
The Rokus won’t work on any of my Samsung TVs. The TVs work ok otherwise. 

The Rokus are connected on the WiFi ok. I have fibreoptic connection with is very good. 
I am now thinking of buying a new TV. I will contact Samsung though to see if other customers had similar issues. 

 

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KP6
Level 8

Re: Ruku 2 no longer works on my Samsung TV

Where do I find the Roku model number? 

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DBDukes
Community Streaming Expert

Re: Ruku 2 no longer works on my Samsung TV


@KP6 wrote:

Where do I find the Roku model number? 


On a Roku 2, it should be on the label on the bottom of the device.

DBDukes
http://www.mystreaminglife.com/
Roku Community Streaming Expert

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KP6
Level 8

Re: Ruku 2 no longer works on my Samsung TV

4205x1

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