Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Eagles21
Level 7

Rokus on the same email account, Will my apps get wiped out on all 3 if I factory reset 1 of them?

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Hi, My 1st time here in the roku community. I have been streaming with roku since 2009. If I reset 1 of my Rokus how will it affect my other Rokus on the same email account? Will my apps get wiped out, what is the worst that can happen to the other rokus? Thanks

snewton
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RokuKariza-D
Roku Employee
Roku Employee

Re: Rokus on the same email account, Will my apps get wiped out on all 3 if I factory reset 1 of ...

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Hey @Eagles21

Thanks for reaching out here in the Community!

Performing factory reset on one of your Roku devices will only affect the device where you perform it to. It will return your Roku device to a state ready for initial setup and will unlink your Roku account from it. The channels you added to your account can still be synced to your device if you link them to your Roku email address. 

For more information, you might wanna check this Support link: How do I factory reset my Roku® streaming device?

I hope this helps.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

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renojim
Community Streaming Expert

Re: Rokus on the same email account, Will my apps get wiped out on all 3 if I factory reset 1 of the

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First, let's define "reset".  There's two kind of resets.  One just restarts the device pretty much like rebooting a computer.  The other is the "factory reset".  I assume that's what you're speaking of when you say "reset".  A factory reset will clear out all the settings and installed channels/apps.  I think the device will still show up at https://my.roku.com as one of your linked devices, but I'm not sure.  If you perform a factory reset you'll want to make sure you unlink the device on the website.

All that being said, resetting one device has no effect on other devices linked to the same Roku account.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Rokus on the same email account, Will my apps get wiped out on all 3 if I factory reset 1 of ...

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Hey @Eagles21

Thanks for reaching out here in the Community!

Performing factory reset on one of your Roku devices will only affect the device where you perform it to. It will return your Roku device to a state ready for initial setup and will unlink your Roku account from it. The channels you added to your account can still be synced to your device if you link them to your Roku email address. 

For more information, you might wanna check this Support link: How do I factory reset my Roku® streaming device?

I hope this helps.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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