Try pressing/holding the Reset button for at least 30 seconds. Ignore anything that happens on screen. Continue to press/hold the Reset button for a full 30 seconds. What happens then?
DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.
If this post solves your problem please help others find this answer and click "Accept as Solution."
do you mean the reset putting on the roku remote? If so, I did that and nothing changed at all
@drobinson94, the button on the remote is not a reset button - it's a pairing button. Press and hold the reset button on your Roku device for no less than 30 seconds.
How do I factory reset my Roku® streaming device? | Official Roku Support
I don’t have a reset button on my roku block
@drobinson94, every Roku device has a reset button. It may be hidden behind a pinhole. Did you check out the link I posted where it shows examples of the reset button on many devices?