Features, settings & updates

[SKYEBUG]

Hey everyone 

So my Roku has stopped going backward ..

PUSHING the arrow pointing left at the top of the remote... 

On every remote and app .. I even went and stole my mom's remote  and pairing it with my Roku.. 

Why would this happen. 

I have to hit home, go to Roku menu, select my app I was in.. 

Select app.. and if I need to back up a step .. it will not ... Maybe 1 time.. but mostly that -back arrow button won't work on the Roku from any remote/app/universal remote 

Oh and I have rebooted the roku.and factory reset the Roku it self.. still the same outcome

[RokuKariza-D]

Hi @SKYEBUG

Thanks for reaching out here in the Community.

Have you tried uninstalling the Roku mobile app and then reinstalling it? If not, we suggest giving it a shot then let us know how it goes afterward. 

Please also provide us with the following information for further investigation:

1. Roku device model, Serial number, Device ID, Software OS/version (these can all be found in Settings > System > About)
2. Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
3. Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
4. Steps to reproduce the issue you are seeing
5. Roku mobile app version/build

With more information, we will be able to assist you further.

All the best,
Kariza