Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Dilsaz
Level 7

Roku updates a software, restarting & goes to black screen and repeat the same steps again and again

I am using Roku for the first time.. I got the Roku logo screen then select your language then my wireless connectivity with all three green signals.. and then it goes to update the software 100% completed and restarting and then back to Roku logo screen and after a while it shows the blank screen. And it does repeat the same steps all over again i-e

Roku Logo screen
Select your language
Wireless connectivity
Updating the software & 
Restarting

and then the same steps again and again...

Need help on this?

Thanks!

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3 Replies
Wlavigne
Level 7

Re: Roku updates a software, restarting & goes to black screen and repeat the same steps again a

I am having the same issue with the 2.0 Smart Soundbar I just purchased. It must have done it 15 times now and still not going past it. Frustrating!!!

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Dilsaz
Level 7

Re: Roku updates a software, restarting & goes to black screen and repeat the same steps again a

Still awaiting reply from the support team. Can somebody please help! Thanks!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku updates a software, restarting & goes to black screen and repeat the same steps again a

@Dilsaz @Wlavigne 

Thanks for the post.

We recommend rebooting both your wireless router and your Roku device.

I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can update and finish setting up your device. Then once your device has been setup, try switching back to your home wireless network.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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