Thanks for the inquiry.
We would recommend to try to perform a factory reset on your device again to see if you can set up your device once more.
For information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?
Please keep us posted.
Thanks,
Danny
I need help. I have reset it twice and it said it needed to be updated twice and did but it’s stuck on the bouncing roku screen!
Me too! is it doing the same thing?