Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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JareBear
Level 8

Roku update 10.5 just broke all of my channels

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I apologize in advance if there are previous topics similar to mine, but all of them I found were closed and I couldn't post on them, nor were the ones I saw exactly the same.  I also found no solution in them, just that Roku said the issue is believed resolved.

However, I just took the Roku 10.5 update about an hour ago, and now all of my channels are broken.  

Every channel I select gets stuck on a loading pop-up until it eventually times out.  I've tried HULU, Netflix, Disney+, and more.

I have restarted multiple times, and tried checking for updates again.  Checked connections, and they're all good.

Model: 4400x - Roku 4

Serial #: YY00C9113419

Software version: 10.5.0 - build 4174-17

Device ID: 4U966C113419

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DBDukes
Community Streaming Expert

Re: Roku update 10.5 just broke all of my channels

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@JareBear 

Have you tried reinstalling one of the affected apps? If not, pick one to try this on. Then...

  1. Remove the app
  2. Reboot the Roku
  3. Reinstall the app

Note that you must do all three steps in order.

DBDukes
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.

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JareBear
Level 8

Re: Roku update 10.5 just broke all of my channels

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I got a version update again last night, and it broke all of my channels again.  

Software version: 10.5.0 - build 4181-17 is the new version.

This time I did figure out something that worked and seemed a more logical potential fix.  While on the channel (in this case I was on Hulu), hit "*" then update channels.  It looked like it only updated Disney+, but previously no channels worked and after I did that update to Hulu, it said Hulu was updated and all channels already to be working again.

Maybe that will help someone else out as well.  Also, Roku, please stop breaking everything.

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DBDukes
Community Streaming Expert

Re: Roku update 10.5 just broke all of my channels

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@JareBear 

Have you tried reinstalling one of the affected apps? If not, pick one to try this on. Then...

  1. Remove the app
  2. Reboot the Roku
  3. Reinstall the app

Note that you must do all three steps in order.

DBDukes
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.

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makaiguy
Community Streaming Expert

Re: Roku update 10.5 just broke all of my channels

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@JareBear-

Manually running an additional update check as soon as you receive the Roku update can make sure you have the latest versions of all your channel apps and prevent many update-related problems (Settings > System > System update > Check now).

And for good measure, I always do a System Restart after updating. From the Roku home screen use menu path Settings > System > System restart. (On a Roku TV the menu path is Settings > System > Power > System restart.)

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
JareBear
Level 8

Re: Roku update 10.5 just broke all of my channels

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@DBDukes 

I would consider this a very unfortunate solution considering the number of channels/apps I would have to uninstall and reinstall, however I did try to do this and it got stuck on the "Removing Channel" pop-up when I attempt to remove one.  I tried as soon as you posted, and gave it a little over 10 minutes. The "circle of death" continued spinning and the pop-up never went away (similar to the loading channel pop-up never going away).  Since at this point there's no way to get back to the home screen I was forced to restart.

Forced to unplug the Roku to restart it, I had hoped the uninstalled/removed channel would be gone, but it was not.  

I then thought, hey, I'll try again after being stuck on the pop-up for 10+ minutes, and sure enough, even though nothing is different, I'd already restarted and unplugged multiple times, all channels seem to magically be working again.

Not sure why, but I guess if anyone else has this happen, they'll know the solution is to restart, unplug multiple times, attempt to remove a channel, even unsuccessfully, and then unplug and restart again, haha.

More likely I suspect this was a network issue on Roku's end, but I do appreciate your tips.

Cameron87
Level 7

Re: Roku update 10.5 just broke all of my channels

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I have the same problem.  Happened right after the update it got on Oct 7 @4:30pm (according to Roku system update pannel).  I tried the "check now" for new updates and it is just spinning.  I feel like the latest update just bricked by Roku.  I also agree that the "just reinstall the channel" solution is a terrible one.  Given how many channels people have (which require auth) is unreasonable.  That would be like getting a Windows patch and having remove then reinstall all your apps.

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Leo1171
Level 8

Re: Roku update 10.5 just broke all of my channels

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10.5 Bricked my Roku3.  My Ultra is still on 10.0 and is working fine.  Has anyone tried a factory reset to erase everything and start again.  I also have a ton of channels, but I only watch a handful of them.

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DBDukes
Community Streaming Expert

Re: Roku update 10.5 just broke all of my channels

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@Leo1171 

If you decide to try a factory reset (probably your only option if it's bricked), keep in mind that it will download all of your apps once you connect it to your Roku account. If you plan to do a cleanup of apps, now would be the time, using one of your other Roku devices on the same account.

DBDukes
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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Cameron87
Level 7

Re: Roku update 10.5 just broke all of my channels

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Ok, I managed to get it to work again without a reinstall.  I had to go to the Software Update screen and select update.  This took a LONG time to run and seemed to freeze, but eventually, the Roku restarted and everything was working again.  Yes, I have already tried rebooting the device, unplugging it and waiting, etc.

Leo1171
Level 8

Re: Roku update 10.5 just broke all of my channels

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@Cameron87, what did you update to?  I'm still on 10.5.0 build 4174.  I'm worried about when my other Roku's decide to update, will they also have the same problem?  Is anyone experiencing this on an Ultra?

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Guynraleigh01
Level 9

Re: Roku update 10.5 just broke all of my channels same isssue

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Hi everyone,                  

I have the same issue Spotify have stopped working after the update and now

please help!

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